🔁 Refund & Returns Policy

At Luxsel, we want you to love your purchase. If something isn’t right, we’re here to help.

📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

To start a return, please contact us at:
📧 support@luxsel.shop

❌ Non-Returnable Items

Due to hygiene and product nature, the following cannot be returned:

• Used items
• Damaged items caused by misuse
• Custom or personalised products (if applicable)

💸 Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be processed to your original payment method
• Please allow 5–10 business days for funds to appear

🚚 Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping costs are non-refundable

📭 Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Include photos of the item and packaging

We will:

• Send a replacement OR
• Issue a full refund

📦 Lost or Missing Orders

If your tracking shows delivered but you haven’t received your order:

• Please check around your property and with neighbors
• Contact your local courier

If the issue persists, contact us and we’ll assist where possible.

🔄 Order Changes & Cancellations

Orders can only be cancelled or changed within 12 hours of purchase.

After this time, orders are processed and cannot be modified.

📩 Contact Us

For any questions, please reach out:
📧 support@luxsel.shop

💛 Our Promise

We’re committed to making your experience simple, fair, and positive.
If something goes wrong, we’ll do our best to make it right.